Dear Customer:

Please help us to ensure continuing efficient and satisfying
service to all of our customers. To do so, be prepared to
answer the following questions about the installation of your
new CalComp product. Within a few days of installation one of
our service managers will call you for your responses.  If
you wish you may FAX your response to the Manager, Customer
Service Call Center at 714-821-2760.


1. How long did it take to schedule the installation of your
   new product? ____________

2. Did the service person arrive when scheduled? ________

3. How long did it take to complete the hardware
   installation? __________

4. Upon completion of the hardware installation, did the
   service person offer to connect you with CalComp's
   telephone support to ensure setup assistance? _________

5. Did you take advantage of that assistance? _____

6. If you used telephone support how long did it take to
   begin talking with a specialist? ________

7. How long did it take to complete the setup?  _______

8. On a scale of one to ten, ten being best, how do you rate
   your overall satisfaction with the installation of your
   new CalComp product? _________

Thank you for your help.


Ron Robbins
Mgr. Customer Service
     Call Center