Plotter will not size the media.



A.    Plotter throws paper out the back, won't size the media.

      1.    Is CalComp paper being loaded on the plotter?

            a.    CalComp paper is recommended for use with this plotter.

            b.    Different vendors use different chemical coating on the
                  surface of paper.

            c.    Recommend between 3 to 5 mil for the paper thickness if
                  another vendors paper is being used.

            d.    CalComp Service Contracts do not support other
                  manufacturers supplies.

      2.    The 1023 pen plotter will not accept paper longer than 36 inches.

            a.    If the paper is 36 and 1/4 inches long, that extra 1/4 inch
                  is enough to cause the plotter to drop the paper off the
                  back of the plotter during sizing.   Hand measure your
                  paper with a metal ruler and confirm that the paper length
                  does not exceed 36 inches.  When loading the paper on the
                  1023:

                  i.    Ensure that the back edge of the paper is aligned.

                        i.1.  The 1023's originally had a media guide, which
                              was a small plastic tab that raised and lowered
                              as the pinch rollers were raised and lowered).
                              Align the back edge of the paper against the
                              media guide.

                        i.2.  Later editions of the 1023 had a white(or
                              silver) load line to align the back edge of the
                              paper against.   If your model has neither a
                              white load line or a media guide then the
                              plastic media guide may have broken off and
                              your plotter needs repair.

            b.    After you have aligned the back edge of the paper up to the
                  media guide, align the right edge of the paper against the
                  white load line on the right side of the plotters surface.

            c.    Place the pinch rollers down on the left and right edges of
                  the paper and select the softkey for ONLINE on the
                  plotter's keypad.  The plotter will begin sizing the media.
                  If the plotter rejects the paper go to Step 4 below.



      3.    The 1025 pen plotter will not accept paper longer than 49 inches.
            If the paper is 49 and 1/4 inches in length,  the extra 1/4 inch
            might cause the 1025 to drop the paper out of the back of the
            plotter when sizing.  Hand measure the paper and confirm that the
            paper length does not exceed 49 inches.

            a.    Ensure that the back edge of the paper is aligned to the
                  white load line across the width of the 1025.

            b.    After you have aligned the back edge of the media make sure
                  the right edge of the media is up against the white load
                  line on the right hand side of the plotter.

            c.    Place the pinch rollers down on the left and right edges of
                  the paper and select the softkey for ONLINE on the
                  plotter's keypad.  The plotter will begin sizing the media.
                  If the plotter rejects the paper go to Step 4 below.

      4.    To be sure that you are not exceeding the recommended maximum
            media length, locate and load media that is A-size (8.5 x 11) or
            B-size (11 x 17).  (see problem summary Paper Sizes for more
            information on paper sizes).

            a.    If the plotter rejects the small A or B size paper, take a
                  lint free cloth and clean the carriage bar.  The carriage
                  bar is the silver colored bar that the pen carriage rides
                  back and forth across.

      5.    If the carriage bar has been cleaned and the plotter still throws
            the paper out of the back of the plotter, try remapping the
            platen:



            a.    The platen is the part on the plotter in which the paper is
                  loaded on. Performing the Map Platen Test adjusts for
                  platen irregularities to improve pen up/down performance.
                  This is accomplished by mapping the height of the platen
                  with respect to the pen-up position at various points along
                  its surface.  This can also improve some paper loading
                  problems.  The Map Platen Test should only be employed if
                  all other troubleshooting tips fail. Accessing this test
                  involves entering the plotter's diagnostic/test mode.
                  There are a number of tests available to the user in this
                  mode that can be destructive to the plotter if incorrectly
                  performed.   To perform this test, perform the following:

                  i.    Turn off the plotter's power.

                  ii.   Place a Liquid Ball point pen (CalComp part number
                        WLB) in the pen turret in pen position number 1.

                  iii.  Do not load paper.

                  iv.   Power on the plotter. When the logo appears in the
                        plotters LCD display, enter the CalComp Maintenance
                        Code by keying in 8378 on the plotter's keypad.

                  v.    When the plotter displays: ONLINE, press the button
                        on the plotter's  keypad marked NEXT twice.

                  vi.   The plotter will display: (Re)Map Platen?

                  vii.  Choose YES to (Re)Map Platen.

                  viii. The plotter will select the liquid ball pen from the
                        turret and move it across the surface of the platen.
                        Remapping is then complete.