Request for printer and plotter technical help

CalGraph can provide service to you many ways:

You may call our Technical Support Department at 1-714-578-9292 to open a service or Technical Support call. A direct phone conversation usually results in a much faster and more accurate solution.

You may request that we open a service call by e-mail. We will then contact you by phone to assist you with your printing or plotting problem.

You may submit a request for e-mail support. It is very difficult and time consuming to resolve a technical problem via e-mail, because each problem is slightly different, and requires specific information that may be overlooked, resulting in inaccurate or incomplete support. If you choose this method, you should be prepared for a lengthy period of questions and answers.

The fastest method is for you to call us, and open a service/support call. Please gather all necessary information before calling. This will greatly shorten the time required to process your call. If you have no warranty or service contract, and need technical support, the charge will be $45.00 if you have a stand-alone computer, or $80.00 if network support is required. Onsite service rates, if required, are different.

For all methods, these restrictions apply:

	Your CalComp product must be covered under warranty -- or -- you must have a service contract covering your CalComp product. You can call 714-578-9292 for information on obtaining a service contract.
	We will make a best effort to respond to your request for help within 48 hours, not counting Saturday or Sunday.
	You must supply all required information on the form. The required fields contain an asterisk(*). Please be certain that all required information is complete and accurate.

- For technical help and product information in U.S.A. and Canada, call 714-578-9292